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Payments and refunds

Payments and security

Card payments, escrow protection, currency.

How do payments work?

All payments are processed through the international Stripe system; card information is not stored on the platform.

The base currency is USD; in some places, approximate equivalents in the local currency are shown for informational purposes.

Is my money protected?

Yes. The payment doesn't go to the master immediately; it's first held in escrow and is only released to the master after the service is completed.

If a problem arises, the support team investigates and a refund is issued if there is an injustice.

Will I get a receipt?

After each purchase, the payment details appear in the My Orders section.

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Payments and security · Aeterna1