Terms of Use

The Aeterna1 platform is operated by AETERNA1 LTD, a private company limited by shares registered in England and Wales under company number 17456306. In these terms, «we» means AETERNA1 LTD.

Registered office: Suite 11210, 5 Brayford Square, London, E1 0SG, United Kingdom.

Contact: support@aeterna1.com. If you have an account, you can also write to us from the «Support» section of your panel.

The platform may only be used by people aged 18 or over. Your date of birth is checked when you register.

You must give accurate information when you register: first name, last name, gender, date of birth, the country you live in, your time zone and the languages you speak. You are responsible for keeping your account secure (protecting your password).

Each person may open only one account. Opening an account with false information or in someone else's name is prohibited.

Using the platform for unlawful purposes, insulting other users, sending spam and fraud are prohibited. We may suspend or close an account that breaks these terms.

You can close your account at any time in the settings. If share money has not yet been paid to you (a pending commission, a balance or a withdrawal in progress), the account is not closed until that money has been paid to you or used for a purchase; withdrawals are made in «My shares».

Aeterna1 is an online platform built on the Syucai method. Here you can run calculations, buy services, products, courses and events from masters, hold sessions with live translation and subscribe to a personal calendar.

For every purchase on the platform, the seller and the party that accepts your payment is AETERNA1 LTD. Masters are independent specialists who are checked before they are accepted onto the platform. They create and deliver the services, courses and products, and each master is responsible for the content of what they offer.

The platform works in current web browsers and in the mobile app. Live sessions need a stable internet connection, a camera and a microphone.

Calculations, calendar messages and masters' advice are information for personal development based on the Syucai method. They are not medical, psychological, legal or financial advice, they do not replace professional help and they do not guarantee any result.

For decisions about your health, legal matters or finances, please consult a qualified professional.

Prices are shown in US dollars (USD). The price shown is the final price: no tax or extra fee is added to it. Your bank may charge its own fee for currency conversion.

This is how you order: you choose a product or service, check the amount on the payment page, agree to the terms and pay. You can go back from the payment page and change your choice. After payment, an order confirmation is sent to your email.

Payments are accepted and processed by Stripe. Your card details are not stored on our servers.

For a master's services and products, the payment is first held in a protected balance (escrow) and is released to the master after the service has been completed. If a dispute is opened, the money is held until a decision is made.

The money we pay out to you (a master's earnings and withdrawals from the share programme) is sent to your bank account through Stripe or, for countries Stripe does not pay out to, through another licensed payment service. We use Stripe as our payment services provider, and Stripe processes the data of payout recipients in accordance with its Privacy Policy: stripe.com/privacy. Bank transfers are not possible to some countries; whether payouts to your country are available is shown when you set up your payout account.

Our team reviews and approves every withdrawal before it is sent; how long the money takes to reach your account depends on the country and the bank. The transfer fee is paid by the recipient: it is deducted from the withdrawal, and the amount that will reach your account is shown to you before you confirm. With an international bank transfer, banks along the way may also deduct their own fees; you see a warning about this before you confirm such a payout. The minimum withdrawal amount is shown in your panel. A bank account is confirmed by email; when you change your bank account, payouts to the new account start, for security, after the waiting period shown in your panel. If the bank returns a payout, the amount goes back to your balance, and the transfer fee is not refunded.

An Akreid is the platform's internal unit for live translation minutes: 1 Akreid = 1 translated minute. An Akreid is not money: it can only be used for translation within the platform and cannot be cashed out.

The language of the contract is the language you choose on the site: Azerbaijani, English, Russian, Turkish, German or Arabic.

The personal calendar is offered on 1, 6 or 12 month plans. On the 6 and 12 month plans, the price of the whole period is charged at the start of the period. Masters' subscriptions and memberships are offered at the price and for the period shown on their pages.

A subscription renews automatically at the end of each period and is charged to your card until you cancel it.

The 3-day free trial of the calendar is given once per profile and once per card. Nothing is charged during the trial. If you do not cancel before the trial ends, the price of the plan you chose is charged automatically. If the card has already been used for another trial, the charge is taken immediately and you are notified.

You can cancel a subscription at any time in your panel. Cancellation takes effect at the end of the current paid period, and access continues until then.

Room packages (Basic, Business, Professional) are a monthly subscription for masters: the fee is charged to your card automatically every month and the package renews until you cancel it. You can cancel a package at any time in the «Live lessons» section of your panel; the cancellation takes effect at the end of the paid period and the package works until then. A switch to a larger package takes effect at once and the price difference for the remaining days of the current period is charged at once; a switch to a smaller package starts from the next period. The price of a package is fixed at purchase and does not change on renewal. Live translation is not included in a package and is paid in Akreid.

The cancellation and refund conditions, the statutory right to cancel and a model cancellation form are set out on the «Refund Policy» page. That page forms part of these terms.

Masters apply to join the platform and start selling after approval. A master is responsible for the accuracy and lawfulness of the services they provide and the materials they upload.

The platform takes a commission on every sale. The platform's share of each order is shown in the master's panel.

Masters are paid as described in section 5 («Orders and payment»). Where a master is paid through their own Stripe connected account, payment processing services are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the «Stripe Services Agreement»). By accepting these terms or continuing to operate as a master, such a master agrees to be bound by the Stripe Services Agreement.

To be paid, you give us and our payment service providers accurate and complete information about yourself, your business and your bank account, and you authorise us to share it, together with transaction information, with them in order to pay you and to meet legal obligations. Stripe's privacy policy: stripe.com/privacy.

Reviews, comments, messages and materials uploaded by masters must comply with the law and these terms. Unlawful content, insults, hate, incitement to violence, sharing other people's personal information and copyright infringement are prohibited.

A review can only be written after a real purchase. We do not allow fake reviews.

You give us a free, non-exclusive permission to display the content you post on the platform.

If you see unlawful or harmful content, report it to support@aeterna1.com or through the «Support» section. We review every report, remove unlawful content and may suspend an account that breaks the rules. If you disagree with our decision about your content, you can complain in the same way.

When you upload a video to be dubbed, you confirm that you hold the rights to the video and to the voices in it, or have the permission of the rights holders and of everyone who speaks in it. Using anyone else’s copyright or voice without permission is prohibited. Dubbing is produced with artificial intelligence: the speaker’s voice is heard in another language. A shared dubbed video says that it was made with artificial intelligence. We may remove a video that breaks this rule, together with its dubs, and suspend the account.

The platform's design, software, texts and content database are protected. Copying or distributing them without permission is prohibited.

Video courses and digital products are for personal use only. Sharing, broadcasting or reselling them is prohibited.

Materials on the Syucai methodology are protected by copyright.

We provide our services with reasonable care and skill. Where possible, we give advance notice of planned technical interruptions.

We are not responsible for events outside our control (for example, internet or power outages, or failures of third-party services) or for indirect losses that could not have been foreseen.

Nothing in these terms limits liability that cannot be limited by law (for example, for death or personal injury caused by negligence, or for fraud), and nothing affects your statutory rights as a consumer.

Send your complaint to support@aeterna1.com or through the «Support» section of your panel. We review and answer every request.

In a dispute with a master, we investigate on the basis of the escrow records and make a fair decision.

We may update these terms for valid reasons, such as changes in the law, in our services or in payment methods. We announce important changes on the platform before they take effect. Changes do not apply retroactively to purchases already paid for.

These terms are governed by the law of England and Wales. If you are a consumer, you keep the mandatory protection given to you by the law of the country where you live, and you may bring a dispute before the courts of the country where you live.